Client Care
Shipping & Exchange
Please inspect your order upon delivery
Shipping within Egypt
We deliver to every governorate. Orders of 3,000 LE or more ship free.
| Governorate | Delivery time | Shipping |
|---|---|---|
| Cairo & GizaCairo, Giza | 1–2 days | 60 LEExpress delivery: 120 LE |
| Alexandria & DeltaQalyubia, Alexandria, Beheira, Dakahlia, Damietta, Gharbia, Kafr El Sheikh, Monufia, Sharqia | 2–3 days | 75 LE |
| Canal & SuezIsmailia, Port Said, Suez | 2–3 days | 75 LE |
| Upper EgyptFaiyum, Beni Suef, Minya, Asyut, Sohag, Qena, Luxor, Aswan | 3–5 days | 90 LE |
| Remote areasRed Sea, South Sinai, North Sinai, Matrouh, New Valley | 4–7 days | 120 LE |
| Outside Egypt | Delivery time | Shipping |
|---|---|---|
| Gulf countries | 5–8 days | $15 |
| Rest of Middle East & North Africa | 7–10 days | $20 |
| Europe & UK | 7–12 days | $25 |
| USA & Canada | 8–14 days | $30 |
| Rest of world | 10–20 days | $35 |
Inspect on delivery
Please inspect your order upon delivery, before the courier leaves. If anything is not right, you may refuse the parcel and we will contact you straight away.
Exchanges
You may exchange any piece within 14 days of delivery, unworn and in its original packaging with all cards. Contact us on WhatsApp or by email to arrange a collection. Personalised items and opened gift sets cannot be exchanged.
International shipping
Coming soon.